TY  - BOOK
AU  - Hughes,John
TI  - Telephone English: Includes phrase bank, audio CD and role plays 
PY  - 2006///
CY  - Oxford
PB  - Macmillan
KW  - English language
KW  - Spoken English
KW  - Study and teaching
KW  - Foreign speakers
KW  - Telephone etiquette
ER  -